Refund Policy
Last updated 15 August 2026
This is a draft, not a final policy
What happens to your money when a transaction does not complete. This policy is part of the terms of service of CreatorHub, operated by the operator (to be confirmed).
The short version: money held in escrow comes back to you if the handover does not happen. Money spent on a service that has already been delivered does not.
Channel purchases
| Situation | Outcome |
|---|---|
| Seller does not transfer within the window | Full refund of the amount and the service fee |
| Seller withdraws before transfer starts | Full refund of the amount and the service fee |
| Buyer withdraws before payment is confirmed | Nothing has been charged |
| Buyer withdraws after payment, before transfer starts | Refund of the amount; the service fee is retained |
| Handover completed and confirmed | No refund — the sale is final |
| Dispute decided in the buyer's favour | Refund as directed by the decision |
A refund is returned to the bank account or UPI ID the payment came from. Where that is not possible, it is credited to your wallet and can be withdrawn from there.
Refunds are processed by hand in this release. Expect the credit within three to five business days of the decision, plus your bank's own settlement time.
Disputes
Either party may raise a dispute while a deal is open. The funds stay held while we read the deal record — the messages, the events and their timestamps — and decide.
We can only weigh what is on the platform. A conversation held on another app is not evidence we can see, which is the practical reason to keep the negotiation in the deal thread.
SMM orders
- Cancelled while pending — full refund to your wallet.
- Cancelled after the run has started — no refund. Once a service is running with the provider it cannot be recalled.
- Failed to deliver — refund of the undelivered portion to your wallet. Report it from the order page and we will check it against the run.
Ordering against the wrong link is not a delivery failure. Check the link on the preview step, which exists for exactly this.
Courses
- Before enrolment is approved — full refund.
- After access is granted — no refund. Preview lessons are open before purchase so the material can be judged first.
- Course withdrawn by us — pro-rata refund for the part not delivered.
Play Button awards
- Before production begins — full refund.
- After the engraving is approved and production starts — no refund. Each piece is made to your specification and cannot be resold.
- Damaged in transit or engraved incorrectly by us — replaced at no cost. Report it within seven days of delivery with a photograph.
Service fees
The platform service fee is refunded when the transaction fails through no fault of yours — a seller who does not transfer, a service we could not deliver. It is retained when you withdraw from a deal after payment has been confirmed, because the work of holding and reconciling that payment has already been done.
How to ask
Raise it from the deal, order or enrolment page, or write to support@creatorhub.in with the reference. We respond within one business day and tell you the decision and the reason for it.